Question
and Answers
1.
How much do I save when I order the Bronze, Silver
or Gold Plan?
All
plans give 10% discount on the book price, and up
to 70% discount on shipping and handling. Our prices
for individual titles are already the lowest you
can find on the Internet. See our prices compared
to Amazon’s.
*
The figures are based on Amazon’s average
price of $19.42 and our average price of $13.11
per title.
2.
How do I order the Bronze, Silver or Gold Plan.
When you click onto the
button any where on the web site, you go to our
order page, which is linked to our credit card processor
[www.kagi.com]. On the Order page you will find
a box for each individual title and also you will
what we set out below for each of the three plans
– Bronze, Silver, or Gold.
On the left hand side opposite each of the Plans
you wish to order, type in 1, 2, 3 or however many
orders of that plan you wish. Normally our readers
type in 1.
After timing in the number, then type in the box
the individual titles in the box provided. For example,
if ordering the Bronze Plan: in the selection box,
you might type: A Killing Smile, Chairs, and Heart
Talk. (Of course, you can order any three books
– this is just an example.) For the Silver Plan,
you would type in the five (5) individual titles
that you wish to order, and for the Gold Plan, you
would type in ten (10) individual titles that you
wish to order. After you finish typing in the titles
for the Plan, then click on the purchase button
and proceed to check out. A copy of your order including
the titles you have selected will be dispatched
to us within 24 hours.
We
have two promotional plans. The Standard Plans do
not include Waiting for the Lady. The Premium Plans
include one copy of Waiting for the Lady. By ordering
a Premium Plan you receive a significant iscount
on the retail price of Waiting for the Lady.
3.
How do you ship the books?
All promotional plans: Bronze, Silver and Gold ship
by UPS and you receive a tracking number along with
the confirmation of your order. For orders of less
than two books, the shipment is via registered airmail.
For customers living in the United States we maintain
a small inventory of titles and if the books you
have ordered are in stock, we ship via registered
mail and this takes the same amount of time as a
UPS shipment from Thailand. Delivery normally takes
between 3 and 4 Business days via UPS. For customers
residing outside of the United States, who have
not ordered one of the plans, we ship the books
via registered airmail. Please allow two weeks for
delivery of these non-USA shipments to arrive.
All Special Editions of A Killing Smile are also
shipped via air courier at no additional expense.
4.
How do I know you’ve received the order and how
can I track my shipment?
Once we receive your order, we immediately send
you an email confirming that we have received the
order and letting you know the date the books will
ship. Normally we ship orders within 24 hours of
receiving it. If the order comes in on a weekend
or on a national holiday, we ship the next business
day.
If
you order a plan, then if you live outside of the
USA, you will receive a UPS tracking number so that
you can log on to www.ups.com
and trace the status of your order. For USA shipments,
we have had no delays. If you feel that a shipment
is taking too long please contact us at Customer
Service and we will look into the problem and
report back to you. We follow up on all reported
delays. So far we have not lost a single book.
5.
Who is the credit card provider for your web site
and can I trust them?
We use www.kagi.com
and they are one of the leading credit card providers.
They are located in California and we have used
their services since 1997. They have a very strict
privacy policy that we like. They do no sell or
otherwise pass along any information that you provide
them to any third party.
6.
What forms of payment can I use to buy your books?
Kagi accepts all major credit cards (Visa,
MasterCard, American Express, Optima, Discover (Novus),
Diner's Club, Eurocard, Carte Blanche, JCB).
They also accept checks, cash, purchase orders (when
accompanied by a check) and money orders. They process
orders in over 40 currencies.
You may send cash or checks in non-U.S. currency.
If you select the cash option on the order form,
there is a feature, which allows you to choose from
over 40 currencies.
If you are paying by check in a non-US currency,
first select the cash option, find out your order's
price in your country's currency, then go back and
select the check option and complete your order.
Although your order's price will be displayed in
USD, you may make out your check for the equivalent
amount in your country's currency.
If you are sending a check in USD, but drawn on
a bank outside the U.S., the order must be for $100
or over.
7.
After I buy the books, what name will appear on
my Credit Card Statement?
Neither Christopher G. Moore nor Heaven Lake Press
will appear on your credit card statement. The name
kagi will appear instead. Kagi is an online store
for thousands of independent product vendors. Kagi
sells a great deal of products that are obtained
via the Internet. This arrangement where the provider
of the credit card processing appears on the customer’s
credit card is industry standard among all the major
credit card providers.
8.
Why has my Order for Books failed?
There are many reasons why your credit card might
be rejected. The most common reason is that you
have failed to enter or have incorrectly entered
your security ID number. If you are unsure where
to find the security number on your credit card,
please read our FAQs regarding security numbers,
Security number on American Express credit
cards and Security number on Visa and Mastercard
credit cards.
Another reason why your credit card might be rejected
is that you have entered your credit card billing
information incorrectly. The credit card billing
information must match exactly the address on the
statement you receive from your bank or financial
institution.
Other reasons include insufficient funds, or that
your bank or financial institution has rejected
your credit card number. Also, please check to make
sure that you have correctly entered your credit
card number, credit card type (Visa, MasterCard,
American Express etc.) and expiration date.
If your credit card number has ever been used to
make a fraudulent purchase, that number will be
blocked, and any purchases made with that number
declined.
Please note that even when your order is declined,
a transaction may appear on your credit card statement.
When a customer initiates an online order with Kagi,
Kagi asks your financial institution to authorize
the funds necessary for your purchase. Your financial
institution encumbers the funds until the transaction
is fully completed and we have received the funds.
When the transaction is not approved, your bank
releases the funds and they become available to
you once again. This process does not happen right
away. In fact it can take 2 days to 2 weeks. The
bank has to get notification from us that the charge
was declined, then they process a credit to your
account.
If
you have checked all your credit card information
thoroughly and feel that it is correct, you can
contact kagi directly at help@kagi.com
or at 1+ (510) 658-5244 Monday through Friday from
9 am until 4 pm PT, and one of our customer service
representatives will be happy to investigate the
matter for you.
|
